Privacy Policy

Effective date: 07/04/2026

SkillCurrent respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, enrol in a course, make a purchase, or otherwise interact with our services.

This Privacy Policy is intended to be read in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

1. Who we are

SkillCurrent is an online professional development and learning platform that provides training, educational content, and related services to individuals and organisations.

If you have any questions about this Privacy Policy or how we handle personal information, you can contact us using the details at the end of this page.

2. What personal information we collect

We may collect personal information such as:

• your name
• your email address
• your phone number, where provided
• your billing and payment information
• your account login and profile details
• your course enrolment details
• your course progress, assessment results, certificates, and other learning activity
• communications you send to us, including support enquiries
• technical information such as IP address, browser type, device information, pages visited, and usage data
• cookie and analytics data collected through our website and portal

3. How we collect personal information

We may collect personal information directly from you when you:

• create an account
• enrol in a course or membership
• make a payment
• complete forms on our website or portal
• contact us by email, form, or other channels
• subscribe to updates or marketing communications
• interact with our website, portal, or learning content

We may also collect certain technical and usage information automatically through cookies, analytics tools, and similar technologies used on our website and learning portal.

4. Why we collect personal information

We may collect, hold, use, and disclose your personal information for purposes including:

• creating and managing your account
• providing access to courses, learning materials, and certificates
• processing payments and managing transactions
• providing customer service and technical support
• communicating with you about your account, enrolments, purchases, or service updates
• improving our website, portal, content, and user experience
• monitoring course engagement, completion, and platform performance
• complying with legal and regulatory obligations
• sending promotional or marketing communications where permitted by law

5. Cookies, analytics, and website tracking

We may use cookies and similar technologies to improve website functionality, understand user behaviour, remember preferences, and support analytics and marketing activity.

These technologies may collect information such as browser type, device identifiers, pages viewed, time spent on pages, referral sources, and general usage patterns.

You can usually manage or disable cookies through your browser settings, although some parts of our website or portal may not function properly if cookies are disabled.

6. Payments

Payments made through our services may be processed by third-party payment providers. We do not necessarily store full payment card details ourselves. Payment information is handled through the relevant payment processor in accordance with their own privacy and security practices.

7. Disclosure of personal information

We may disclose your personal information to third parties where reasonably necessary to operate our business and provide our services, including:

• learning management and course platform providers
• website hosting and website service providers
• payment processors
• email communication providers
• analytics and marketing service providers
• contractors, advisers, and service providers who help us operate our business
• government, regulatory, law enforcement, or legal bodies where required or authorised by law

We do not sell your personal information to third parties.

8. Overseas disclosure

Because SkillCurrent uses third-party digital platforms and service providers, some personal information may be stored, processed, or accessed outside Australia. Under APP 1, an APP privacy policy should explain whether overseas disclosure is likely and, where practicable, the countries involved.

This may include providers such as:

• Thinkific, which provides our online course and learning platform services
• WordPress.com / Automattic, which may support website-related services, tools, or data handling features

As these third-party providers may process or store data using infrastructure in multiple countries, your personal information may be disclosed to overseas recipients where reasonably necessary for service delivery. Where practicable, you may wish to review the privacy information of those providers directly.

9. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. The OAIC states that entities covered by the Privacy Act must manage personal information in an open and transparent way and make their privacy policy clearly available.

However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

10. Access and correction

You may request access to personal information we hold about you, and you may request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading. The APP framework specifically requires privacy policies to explain how a person may access and correct personal information, and how to complain about a privacy issue.

To make such a request, please contact us using the details below. We may need to verify your identity before processing your request.

11. Complaints

If you believe we have handled your personal information in a way that is inconsistent with this Privacy Policy or applicable privacy laws, you may contact us to make a complaint.

We will review your complaint and respond within a reasonable period.

12. Third-party websites and services

Our website or portal may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, policies, or content of those third parties. You should review their privacy policies before providing them with personal information.

13. Retention of information

We retain personal information only for as long as it is reasonably needed for the purposes outlined in this Privacy Policy, including providing services, maintaining business records, meeting legal obligations, resolving disputes, and enforcing agreements.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect from the date it is published.

15. Contact us

If you have questions, requests, or complaints about this Privacy Policy or your personal information, please contact us at:

SkillCurrent
Email: [email protected]
Website: portal.skillcurrent.com.au/pages/privacy